Frequently Asked Questions

Yes! We’re fully covered to protect you and our company. Need proof? Just ask, and we’ll provide a certificate.

Usually, one. Sometimes two. If you have a preference, let us know!

We know how important it is to have a familiar face providing service in your home. While occasional changes can happen due to schedule adjustments, we aim for a consistent experience visit after visit. No matter who arrives, we prioritize thorough, consistent results every time.

We prioritize consistent service quality. If something doesn’t meet expectations, we address it promptly.

Yes, but with limits. For safety reasons, we don’t lift anything over 35 lbs. If you’d like under heavy items cleaned, please move them before we arrive.

Yes. Service professionals are background checked for your peace of mind.

Not all service professionals speak English, but we’ve got you covered. If you ever have a specific request or concern, just let us know—we’ll make sure everything is clear and taken care of.

Your call! You can be there, leave a key with us (we store it securely), provide a garage code, or arrange another method. If you have an alarm system, you can give us instructions—or simply turn it off for the day.

We’ll send you an email reminder one week before your cleaning with an estimated arrival time. While we do our best to stick to it, schedule changes, traffic, or weather may cause slight delays—but don’t worry, we keep you updated! Our scheduling system keeps appointments organized and transparent. If you ever need an update, just reach out!

We accept cash, checks, and major credit cards (Visa, MasterCard, Amex). Payment is due at the time of service. For one-time cleanings, a credit card is required at booking.

We don’t offer refunds, but we stand by our work. If something isn’t right, let us know within 48 hours, and we’ll re-clean the area at no extra cost.

Pricing is based on your home and needs. We provide free estimates—by phone, email, or in-person. First-time or deep cleanings may cost more.

Tips aren’t required, but always appreciated! If you love the service, a small tip is a great way to say thanks.

Life happens! Just give us a heads-up if you need to reschedule. If you cancel after only one cleaning from a recurring plan, you’ll be charged the one-time cleaning rate.

We observe New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas. If your cleaning lands on one of these, we’ll contact you to reschedule.

Let us know! Just reply to your reminder email or call us to adjust your schedule.

We love hearing from you! Call, email, or use the feedback form on our website. Your input helps us improve.

For service coordination purposes, appointments should be scheduled through Kathy Clean.

Accidents are rare, but they can happen. We’re insured and bonded. However, we’re not liable for cash, jewelry, antiques, sentimental items, or electronics. Please secure valuable or fragile items before we arrive.

We offer a 48-hour guarantee. If you’re not satisfied, call us within 48 hours, and we’ll re-clean the area for free.